Terms and Conditions

1. Eligibility and Account Registration

To open an account on the mbet platform, you must meet certain eligibility requirements. These requirements are designed to comply with legal and regulatory obligations and ensure the security of all users.

Age and Legal Restrictions:

• You must be 18 years of age or older. Minors are not permitted to use the mbet platform under any circumstances.
• Online betting must be legally permitted in the country where you reside.
• You must be legally capable of entering into a binding contract.
• You must not have been permanently banned or suspended from mbet previously.

Account registration process:

• Only one account is permitted per person, household, device, and IP address.
• All information provided during registration must be true, accurate, and up to date.
• You must create a strong password and keep it confidential.
• We may request your national identity card, passport, or other documents to verify your identity.
• Providing false information will result in account cancellation and forfeiture of all winnings.

Account security:

• Never share your login credentials with anyone.
• You are fully responsible for all activity on your account.
• If you suspect your account has been hacked, notify us immediately.
• We strongly recommend enabling two-factor authentication.

2. Deposits, Withdrawals and Balance

Financial transactions are an important part of our service. We are committed to ensuring fast, secure, and transparent transaction processing.

Deposit Policy:

• All deposits are processed instantly and credited to your account.
• Minimum deposit amount is BDT 500 and maximum BDT 5 lakh per transaction.
• We support mobile banking, bank transfer, and other secure payment methods.
• Deposit funds must come from your own account; third-party deposits are not accepted.
• We do not charge any deposit fees, but payment provider charges may apply.

Withdrawal policy:

• Withdrawal requests are processed within 24 hours.
• Minimum withdrawal amount is BDT 1,000 and maximum BDT 20 lakh per day.
• Identity verification (KYC) must be completed before withdrawal.
• Withdrawals may be restricted if bonus wagering requirements are not met.
• Withdrawals will only be sent to the same method used for deposit.
• Withdrawals may be reviewed in case of any suspicious activity.

Account balance:

• You can check your account balance at any time.
• Detailed transaction history will be stored in your account.
• Inactive accounts (no activity for 12 months) may be subject to a monthly service fee.
• If incorrect balance is displayed due to any technical issue, the correct amount will be applied.

3. Betting Rules and Terms

Betting is our platform's core service. All bets are settled transparently, fairly, and according to the rules.

General Betting Rules:

• All bets are final and irreversible - once confirmed, they cannot be cancelled.
• Verify all odds, terms, and market rules before placing a bet.
• We reserve the right to change odds at any time.
• Suspicious or unusual betting patterns may be investigated and voided.
• Bets placed due to technical errors or incorrect odds may be cancelled.

Live Betting:

• Odds and markets change in real-time during live events.
• Bets may not be accepted due to internet delays.
• If an event is postponed or canceled, live bets will be voided or settled according to applicable rules.

Bet Settlement:

• Bets are typically settled within 1 hour of the event ending.
• Bet settlement is not final until official results are announced.
• If the result changes, we will re-settle the bet.
• We reserve the right to correct or cancel bets in case of obvious errors.

Limitations:

• Minimum bet amount is BDT 10 and maximum may vary across different events.
• We reserve the right to change user betting limits at any time.
• Multiple bets may be placed on the same event, but certain restrictions may apply.

4. Bonus and Promotion Terms

We regularly offer various bonuses and promotions. Each offer has specific terms and conditions.

General Bonus Rules:

• All bonuses are subject to wagering requirements - typically 10x to 30x.
• Read and understand the terms and conditions before claiming a bonus.
• Bonus abuse or fraud is a serious violation and will result in account closure.
• Some games or bets may not contribute to bonus wagering.
• Bonuses have limited validity and must be used within the specified time.

Welcome bonus:

• Welcome bonus of up to 100% available for new users.
• Bonus is granted on the first deposit.
• Minimum deposit required and maximum bonus limits apply.
• Each user will receive the welcome bonus only once.

Reload and Cashback Bonuses:

• Reload bonuses are offered on regular deposits.
• Weekly cashback returns a percentage of your losses.
• Exclusive bonuses and higher cashback rates for VIP players.

Bonus Cancellation:

• You may cancel a bonus at any time, but associated winnings will also be forfeited.
• All bonuses and winnings will be forfeited if rules are violated.

5. Prohibited Activities

The following activities are strictly prohibited to maintain fair play and platform integrity.

• Multiple accounts: One person creating multiple accounts, bonus abuse, or taking any other advantage.
• Fraud and Forgery: Using cheat software, bots, scripts, or any other fraudulent methods.
• Collaboration: Attempting to collude with other players or gain unfair advantages.
• Money Laundering: Using our platform for illegal money laundering.
• Identity fraud: Opening an account using someone else's name or fake documents.
• Abuse and harassment: Abusive, threatening, or obscene behavior toward other users or staff.
• Chargeback Fraud: Fraudulently claiming chargebacks against legitimate deposits.
• System Exploits: Unfairly exploiting any bug, error, or vulnerability on the platform.
• Unauthorized access: Illegally accessing or attempting to access someone else's account.
• Spamming: Repeatedly placing the same bet or attempting to overload the system.

Consequences of Violation:

• Account will be immediately suspended or permanently closed.
• All balances, bonuses, and winnings will be forfeited.
• Legal action may be taken if criminal activity is detected.
• Relevant authorities and payment providers will be notified.

6. Responsibilities and Limitation of Liability

We are committed to providing high-quality service, but our liability is limited in certain circumstances.

Our responsibilities:

• Providing a safe and fair betting environment.
• Protecting your personal and financial information.
• Process deposits and withdrawals on time.
• Provide transparent and accurate odds.
• Providing customer support and dispute resolution services.

Limitation of Liability:

• We are not responsible for technical issues, server downtime, or internet disruptions.
• We are not liable for losses caused by third-party services or payment providers.
• Not responsible for lost or stolen account information (if due to your negligence).
• We are not responsible for financial losses from betting - betting is risky.
• We are not responsible for pitch conditions, venue changes, or other external factors.

User Responsibilities:

• Keeping your account information confidential and using it securely.
• Betting responsibly and knowing your limits.
• Complying with the Terms and Conditions and checking for regular updates.
• Providing accurate and up-to-date information.
• Reporting any issues or suspicious activity.

7. Dispute Resolution and Complaints

We are committed to resolving all disputes fairly and quickly.

Complaint process:

1. First contact our customer support team (email, live chat, or phone).
2. Explain your complaint clearly and provide all relevant information.
3. We will provide an initial response within 48 hours.
4. Complex cases may take 7-14 business days to investigate.
5. If you are not satisfied with the decision, you may escalate to senior management.

Arbitration:

• If the complaint is not resolved internally, you may submit it for independent arbitration.
• The arbitrator's decision is final and binding on both parties.
• Arbitration costs are typically borne by the losing party.